We respect your privacy

We are committed to ensuring the privacy of everyone we deal with, and to providing you with the highest levels of customer service. From 21 December 2001, we are bound by new sections of the Commonwealth Privacy Act, 1988. greyhoundform.com.au has systems and processes in place that comply with the National Privacy Principles, which protect our customers and are the basis of the Act.

Personal Information

We collect personal information when we provide our services to you. This is collected in a number of ways including:

• directly from you when you enter your personal details on our websites to open an account or update your details.

We may tell you why we are collecting information when we collect it and how we plan to use it or these things will be obvious when we collect the information.

Use of Information

We usually collect information from you to:

• identify you and to assist you to obtain greyhoundform.com.au products and services you require.
• administer and manage these services including opening and the ongoing settlement of your account.
• conduct appropriate checks for credit worthiness and for fraud.
• conduct research and develop and improve our products and services.
• gain an understanding of your needs in order to provide you with better and more personalized products and services tailored to your requirements.
• promote and market to you other products, which may be of interest to you.
• we may also share your personal information with other companies we have a business relationship with for promotional purposes.

You can notify us at anytime at the Contact Us page to notify us of your requirements or preferences.

Use by third parties

We may share your personal information with other Companies with whom we have a relationship within Australia . Some of these sites may be co-branded with our logo, however these sites are not operated or maintained on our behalf. These links are for the convenience of the user, however we cannot accept any responsibility for the content or practices of web sites operated by third parties that are linked to our sites.

Security

We take all reasonable steps to ensure that your personal information is stored securely. Transmissions sent to or from our websites are routinely monitored for quality control and systems administration. Unfortunately no data transmission over the Internet can be guaranteed to be totally secure, however we strive to protect your personal information to the maximum extent possible. We use a variety of physical and electronic methods including restricting access to offices, databases and firewalls to keep personal information secure from misuse, loss or unauthorized use. Credit card information is among the most important information we collect. greyhoundform.com.au operates secure servers, using high level encryption, to minimize the risk of unauthorized use of this type of information.

Children’s privacy

It is, ultimately the responsibility of parents to monitor their children’s Internet activities and, if desired, to use an appropriate screening software.

Access to Personal Information

You have the right to access most personal information we hold about you and if we deny access in certain circumstances we will tell you why. If you would like to do so please let us know by sending an email to the Contact Us page.

Public Information

Information posted on bulletin boards or communicated within a chat room becomes public information. We cannot guarantee the security of this type of disclosed information.

Cookies

A “cookie” is a small data file that a web site may write to your hard drive when you visit them. A cookie file can contain information, such as user ID that the web site uses to track the pages you have visited. The only personal information a cookie can contain is information you personally supply. A cookie cannot read data off your hard drive or read cookie files created by other web sites.You can control the use of this by setting your browser to notify you when you receive a cookie, giving you the opportunity to accept or reject it.

What else you should know

Remember to close your browser when you have finished your user session. This is particularly necessary if you share a computer with someone else or you access the computer in a public place.You as an individual are responsible for the security of and access to your own computer. Ultimately, you are solely responsible for maintaining the secrecy of your username, password and any account information. Please be careful whenever you are using the Internet and our websites.

Further information

Please either:

• contact our Privacy Officer at PO BOX 345, ESSENDON VIC 3040, AUSTRALIA if you have any questions in relation to privacy; or
• use the Contact Us page to send your questions and comments via email.